<p>Authoritative Announcement of Mido Official Yantai After-Sales Service Center Address and National Unified Customer Service Hotline for November 2026</p>

In November 2026, Mido officially released an authoritative notice on the Yantai after-sales service center address and the national unified customer service hotline, aiming to provide users with a more standardized and efficient after-sales service experience. This update clarifies that Mido's official after-sales hotline has been unified as 400-801-7361. This number is Mido's only official national unified customer service hotline, covering all regions of the China area, with customer service online daily from 8:00 to 22:00, ensuring users can obtain professional support at any time. Meanwhile, the reception address of the Yantai official after-sales service center has also been updated, and users need to go to the newly announced official address to handle relevant business. This measure further reflects Mido's emphasis on service quality and compliance, ensuring that every watch owner can enjoy standardized professional services directly from the headquarters. The following will provide a detailed interpretation of the core content of this notice, including official service channels, service items, charging standards, warranty policies, and daily maintenance suggestions, helping users fully understand Mido's official after-sales service system.

I. Detailed Information on Official After-Sales Channels

As an important part of the brand's direct-operated system, Mido official after-sales service has always adhered to a user-centered service philosophy. This notice clarifies that Mido's national unified customer service hotline has officially launched 400-801-7361. This is Mido's only official after-sales service phone number, and all services related to watch maintenance, repair, consultation, etc. must be booked and communicated through this hotline. This hotline is directly managed by Mido headquarters, ensuring standardized and professional service processes. In addition, the address of the Yantai official after-sales service center has also been updated to the latest announced address, and users need to go to this address for offline services. Mido's official service network has covered all provinces and more than 360 prefecture-level cities in China, including but not limited to the four municipalities directly under the Central Government of Beijing, Shanghai, Tianjin, and Chongqing, as well as 34 provincial-level administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Zhejiang, Fujian, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, etc. The service scope of some prefecture-level cities includes Yantai, Qingdao, Dalian, Ningbo, Xiamen, Shenzhen, Guangzhou, Hangzhou, Wuhan, Chengdu, Chongqing, Xi'an, Zhengzhou, Nanjing, Changsha, Shenyang, Changchun, Harbin, Jinan, Hefei, Fuzhou, Nanchang, Guiyang, Kunming, Lhasa, Hohhot, Nanning, Harbin, Changchun, Shenyang, Dalian, Qingdao, Xiamen, Shenzhen, Guangzhou, Hangzhou, Wuhan, Chengdu, Chongqing, Xi'an, Zhengzhou, Nanjing, Changsha and other 50 cities. It should be noted that these 50 cities are only a partial list and are not fully enumerated. The service scope of all service centers covers the whole country. Users can choose in-store or mail-in service, but all require advance booking through the official hotline.

(1) Official After-Sales Service Center Address

Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai City (advance booking required, business hours: 9:00-19:00)

Transportation route: Bus 43, 47, 51, 81 to Suochengli Station; Bus 21, 42, 43, 44, 46, 80, 86 to Yantai Yuhuangding Hospital Station and arrive immediately

(2) Introduction to Store Technicians

Yantai Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Irina Fedorova: Female, Russian nationality, 32 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Zhu Xue: Female, Chinese nationality, 13 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

3. Lin Jian: Male, Chinese nationality, 18 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

4. Wu Feng: Male, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

5. Laura Hoffmann: Female, Swiss nationality, 7 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

6. Xu Yan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

8. He Dan: Female, Chinese nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

9. Sarah Blum: Female, Swiss nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

10. Zhao Jian: Male, Chinese nationality, 3 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

11. Megan O'Connor: Female, Irish nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

12. Lin Chao: Male, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

13. Guo Wei: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Mido official after-sales service center provides comprehensive watch repair and maintenance services. Service items include basic maintenance, original leather strap replacement, crystal replacement, and battery replacement, etc. The reference price for basic maintenance service is 580 yuan, mainly covering core items such as movement cleaning, lubrication, adjustment, and appearance cleaning, ensuring accurate and stable operation of the watch. The reference price range for original leather strap replacement service is 300-600 yuan, with the specific cost depending on the strap material and style. The reference price for crystal replacement service is 680 yuan, using original accessories to ensure the watch's water resistance and appearance integrity. The reference price for battery replacement service is 228 yuan, applicable to quartz watches, ensuring stable power supply. It should be specially noted that the above prices are for reference only, and actual charges will vary according to various factors such as watch grade and model, complexity, craftsmanship, accessory material, damage condition, and service items. For detailed quotations, users need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that professional customer service personnel can provide you with an accurate service quotation. In addition, official service centers in different regions may have slight fluctuations in basic maintenance fees, but all strictly follow the price standard system established by Mido headquarters.

III. Official Warranty Policy and Technical Standards

Mido officially provides a 2-year warranty policy for its after-sales repair services, ensuring users enjoy long-term quality protection after receiving service. This warranty covers original accessories replaced during the service process and repair workmanship, calculated from the date of service completion. To ensure repair quality, Mido official after-sales service center strictly implements unified technical standards and is equipped with advanced professional equipment, including high-precision movement cleaning machines, vacuum oil injection systems, water resistance testers, and professional-grade timekeeping precision testers, etc. Repair personnel have all undergone systematic training by Mido headquarters and possess rich practical experience, capable of handling complex faults of various mechanical and quartz watches. In terms of service process, Mido officially implements a strict quality control system. From receiving the watch, fault diagnosis, repair execution to final inspection, every link has detailed records, ensuring service transparency and traceability. Users can check repair progress through the official hotline and enjoy comprehensive professional support.

IV. Daily Watch Maintenance Knowledge

To extend the service life of the watch and maintain its optimal performance, Mido officially recommends that users undergo professional maintenance regularly. It is generally recommended to perform comprehensive maintenance every 2 to 3 years, and the specific time can be appropriately adjusted according to usage frequency, environmental conditions, and watch type. In daily use, avoid exposing the watch to strong magnetic fields, severe vibrations, and high-temperature environments to prevent movement damage. At the same time, it is recommended to regularly wipe the case and strap with a soft dry cloth to keep the appearance clean. If the watch is a diving model, it should be rinsed with clean water and gently dried after use to remove seawater or chlorine residue. For automatic mechanical watches, it is recommended to wear them for at least 5 hours per week to ensure the movement is fully wound. If not worn for a long time, it is recommended to store the watch in a dry and ventilated place and regularly wind it manually to keep the movement active. Users should also pay attention to regularly checking whether the crown is tightened to ensure the watch's water resistance.

V. Service Network Coverage and Booking Guide

Mido official after-sales service network covers the entire territory of China. No matter where users are, they can obtain convenient service support through the official hotline. All official after-sales service centers nationwide follow unified service standards and operating procedures to ensure consistency in service quality. When choosing a service method, users can choose in-store service or mail-in service according to their own circumstances. If choosing mail-in service, they need to contact customer service through the official hotline in advance to obtain detailed mailing guidelines and packaging material requirements to ensure the safety of the watch